Tenant Help Center (EN)
Getting Started & Account Setup
I've received an invitation email from ForentX, what should I do next?
Enter the email address you provided to the operator and find the welcome email they sent you. St...
How do I download and log in to the ForentX Tenant App?
Click [Download ForentX] in the email to go to the download page and download the app compatible ...
How can I reset my password if I forget it for the tenant portal?
On the app, tap [Forgot Password] Step 1: Enter email and captcha Step 2: Receive the verificatio...
Bill Payment
How do I view my charges in the tenant portal and pay them online?
Step 1: You can select the [Charges] TAB, and find the bill you need to pay in the [Outstanding] ...
How can I check the latest status of my charges after making a payment?
Entry: Select the [Charges] TAB, and view your paid bills in the [Paid] list. The Bill Status wil...
Using Your Smart Meter
How do I check my smart meter's real-time balance in the App?
Log in to the Forent X App and click [Smart Meter] to view the remaining credit;
How do I recharge my smart meter using the App?
On the [Smart Meter] details page, click "Recharge", enter the recharge amount, and proceed with ...
Where can I view all my recharge records?
Enter the meter details page and click [Recharge Transaction] to view;
How do I check my daily/hourly electricity consumption?
Enter the meter details page and click [Energy Consumption] to view;
Can I still operate the smart meter with the App when there is no internet connection?
Without an internet connection, you can connect to the meter via Bluetooth to recharge or control...
Using Your Smart Lock
How to unlock the smart lock using the App?
Log in to the Forent X App and click the Ekey in the center of the homepage to unlock, or click [...
When my property or unit has multiple smart locks, how do I unlock them?
On the App homepage, swipe left or right to switch between locks and find the corresponding lock ...
Can I still use the App to unlock the smart lock without an internet connection?
Without an internet connection, you can use Ekey and passcode to unlock via the App, but cannot m...