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帮助中心

help center

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Property Operator Help Center (EN)

Tenant Help Center (EN)

物業管理方幫助中心 (繁體中文)

租戶幫助中心 (繁體中文)

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房产中心的创建

房产管理

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章节1

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Getting Started

Property Operator Help Center (EN)

Account & Settings

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Properties & Landlords

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Tenants & Tenancies

Property Operator Help Center (EN)

Financials Management

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Contracts & Documents

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Smart Meter

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Smart Lock

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Reports & Data Analytics

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Subscription

Property Operator Help Center (EN)

Getting Started & Account Setup

Tenant Help Center (EN)

Bill Payment

Tenant Help Center (EN)

Using Your Smart Meter

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Using Your Smart Lock

Tenant Help Center (EN)

入門指南

物業管理方幫助中心 (繁體中文)

帳戶與系統設定

物業管理方幫助中心 (繁體中文)

房源與業主管理

物業管理方幫助中心 (繁體中文)

如何创建主账户

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1.  如何注册并创建我的ForentX主账户? undefined EN: How do I register and create my main ForentX account? undefined TC: 如何註冊並建立我的ForentX主帳戶? undefined 撰写内容: 介绍如何使用邮箱或手机号进行首次注册,包括接收和输入验证码的步骤 (1)。   2.  如何首次登录我的ForentX账户? undefined EN: How do I log in to my ForentX account f...

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How do I manually add a receivable charge for a tenant or landlord?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Charges]. After selecting the corresponding role (Tenant/Owner) at the top, click the [Add Charge] button on the right. Step 2: Select the collection recipient, tenancy, type, due date, amount, and o...

Where can I view all my receivable charges?

Property Operator Help Center (EN) Financials Management

PC: View Collection Bills You can view all collection bills in the following modules: Entry 1: [Financials] — [Charges] — Select the [Tenant / Owner] TAB to view. Entry 2: [Tenancies] — Select [Owner Tenancies Management / Tenant Reservations / Tenant Tenancie...

How do I register and create my main ForentX account?

Property Operator Help Center (EN) Getting Started

On the https://app.forentx.com/#/Login page, click [Create Account] to start the account creation process. Register using an email or cell phone. Step 1: Use your email or cell phone to receive the verification code Step 2: Enter the verification code Step 3:...

How do I log in to my ForentX account for the first time?

Property Operator Help Center (EN) Getting Started

On the login page: https://app.forentx.com/#/Login.Enter the email or cell phone you used during registration, enter the password you set, and click Login to complete the login.

What should I do if I forget my password?

Property Operator Help Center (EN) Getting Started

On the login page: https://app.forentx.com/#/Login Click [Forgot Password] to proceed. Step 1: Enter your email or cell phone Step 2: Enter the verification code Step 3: Set a new password (10-32 characters) that includes at least one uppercase letter, lower...

How do I set up my personal profile and preferred language?

Property Operator Help Center (EN) Getting Started

Click the avatar in the upper right corner to update your personal information, including name, gender, contact details, and language preferences.

How do I update the payment status of a receivable charge?

Property Operator Help Center (EN) Financials Management

When you receive an offline payment, you can record it manually in the system: Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] TAB. Step 2: Locate the corresponding bill, click [Actions] — [Record Payment]. Step 3...

How do I edit an unpaid receivable charge?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] TAB. Step 2: Locate the corresponding bill, click [Actions] — [Edit]. Step 3: Modify the bill content as required, and click [Save]. The system will update this bil...

How do I download the invoice for a receivable charge?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] or [Owner] TAB. Step 2: Locate the corresponding bill, click [Actions] — [View Invoice]. Step 3: Click [PDF] to download it locally. You may also choose to print or ...

How do I configure my company information in the system?

Property Operator Help Center (EN) Getting Started

In the personal center at the top right corner, on the Company Information page under My Profile, you can upload your company logo and fill in details like the company name, registration number, and contact address. This information will be used for invoices a...

How do I split a large receivable charge into smaller installment charges?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] or [Owner] TAB. Step 2: Locate the corresponding bill, click [Actions] — [Split Charge]. Step 3: You may select the desired number of charges to split and set a batc...

How do I manually record an incoming payment transaction?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], then select the [Collection] TAB, and click [Add Collection]. Step 2: Select the Payer, Amount, Payment Method, and other information. Step 3: Click [Save]. You will then be able to...

How do I download the receipt for an incoming payment?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], then select the [Collection] TAB. Step 2: Locate the corresponding bill, click [Actions] — [View Receipt]. Step 3: Click [PDF] to download it locally. You may also choose to print or...

How do I reverse an incorrectly recorded incoming payment?

Property Operator Help Center (EN) Financials Management

Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], then select the [Collection] TAB. Step 2: Locate the corresponding bill, click [Actions] — [Reverse]. Step 3: Modify the [Reversed Payment Date] and [Remark] as required, and click [...

How do I add a bill payable to a landlord?

Property Operator Help Center (EN) Financials Management

Please follow these steps to create a new collection bill: Step 1: Navigate from the left-hand menu to [Financials] — [Bill], and click the [Add Bill] button on the right. Step 2: Select details such as the collection Pay to, Tenancy, Billing Date, Due Date, ...