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租戶與租賃管理

物業管理方幫助中心 (繁體中文)

財務管理

物業管理方幫助中心 (繁體中文)

合約與文檔

物業管理方幫助中心 (繁體中文)

智能電錶

物業管理方幫助中心 (繁體中文)

智能門鎖

物業管理方幫助中心 (繁體中文)

報表與數據分析

物業管理方幫助中心 (繁體中文)

訂閱

物業管理方幫助中心 (繁體中文)

入門與帳戶設定

租戶幫助中心 (繁體中文)

帳單支付

租戶幫助中心 (繁體中文)

智能電錶使用

租戶幫助中心 (繁體中文)

智能門鎖使用

租戶幫助中心 (繁體中文)

How do I record a payment for a bill?

Property Operator Help Center (EN) Financials Management

Please follow these steps to record a payment against a bill: Step 1: Navigate from the left-hand menu to [Financials] — [Bill], select the bill that requires payment, and click the [[Record Payment] button. Step 2: Select the Amount, Date, Payment Tender, an...

How do I reverse a recorded payment if I made a mistake?

Property Operator Help Center (EN) Financials Management

Please follow these steps to Reverse a recorded payment entry: Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], and select the [Disbursement] TAB. Step 2: Locate the corresponding bill, click [Actions] — [Reverse]. Step 3: Modify t...

How do I change my login password?

Property Operator Help Center (EN) Getting Started

Personal Center-Change Password Step 1: Enter the current password Step 2: Enter and confirm the new password Step 3: Save changes

How do I centrally view and manage all the security deposits I hold?

Property Operator Help Center (EN) Financials Management

PC: Deposit Management You can view and manage all tenancy Deposits you hold via the Lease Details Page of [Landlord Tenancies] / [Tenant Reservations] / [Tenant Tenancies]. This section aggregates statistics for all collected, refunded, or offset deposit info...

How do I view my charges in the tenant portal and pay them online?

Tenant Help Center (EN) Bill Payment

Step 1: You can select the [Charges] TAB, and find the bill you need to pay in the [Outstanding] list. Step 2: Click [Pay Now] to jump to the Checkout. At this point, you can confirm information such as the rent and due date, select the payment method, click ...

What key data does the ForentX dashboard contain?

Property Operator Help Center (EN) Getting Started

On the dashboard, we provide you with a variety of data dashboards, including occupancy rate, contract volume, reservation count, and pending payments. Click the data you want to operate on, navigate to the page, and proceed directly.

How can I check the latest status of my charges after making a payment?

Tenant Help Center (EN) Bill Payment

Entry: Select the [Charges] TAB, and view your paid bills in the [Paid] list. The Bill Status will be updated to "Paid."

How to bind a new smart lock to my property or unit?

Property Operator Help Center (EN) Smart Lock

Step1:Turn on Bluetooth and near the smart lock,click [IoT]>[Add Locks]; Step2:Select the smart lock brand and property/unit; Step3:Search for nearby smart lock,select the Lock ID to bind,and complete the bingding;

Where should I set the default currency for my account?

Property Operator Help Center (EN) Account & Settings

Please follow these steps to set the currency type displayed by the system: Step 1: Select [Profile Icon] at the top of the page — [Account Settings]. Step 2: Select the Currency and the Currency Display Format. Kindly Note: Changing the currency will only af...

How do I configure automatic charge generation rules?

Property Operator Help Center (EN) Account & Settings

Please follow these steps to configure your charge and bill generation rules: Step 1: Select [Profile Icon] at the top of the page — [Account Settings]. Step 2: Proceed to the Charges/Bills Settings. You may choose between [Billing by tenancy start-date cycl...

How do I set up overdue reminders for charges?

Property Operator Help Center (EN) Account & Settings

Please follow these steps to configure your bill overdue reminder rules: Step 1: Select [Profile Icon] at the top of the page — [Account Settings]. Step 2: Proceed to the Charge Overdue Action. You may choose between [No Action] or [Notify Payer] based on you...

How do I set the number of days for advance generation of recurring charges/bills?

Property Operator Help Center (EN) Account & Settings

Please follow these steps to configure the advance reminder rules for recurring bills: Step 1: Select [Profile Icon] at the top of the page — [Account Settings]. Step 2: Proceed to the Bill Leading Time. You may select the desired number of days to generate a...

How should I add and manage my bank account information?

Property Operator Help Center (EN) Account & Settings

How to Add My Bank Account Information? Step 1: Select [Profile Icon] at the top of the page — [Bank Account / Card]. Step 2: Click [Add Bank Account], fill in the Bank Name, Account Holder, and Account Number. Click [Add Bank Account], and the system will ge...

How do I activate and connect my Stripe payment gateway sub-account?

Property Operator Help Center (EN) Account & Settings

Overall Process The entire activation process follows a three-step strategy: "Platform Guidance → Official Website Registration → Activation Complete," minimizing your operational burden. Process Stage Platform / Operating Entity Key Action Core Output ...

How do I activate and connect my HitPay payment gateway sub-account?

Property Operator Help Center (EN) Account & Settings

Overall Process The entire activation process follows a four-step strategy: "Platform Guidance → Official Website Registration → Key Retrieval → Activation," minimizing your operational burden. Process Stage Platform / Operating Entity Key Action Core Outpu...

How to configure global settings for automatic password distribution and overdue freezing rules for smart locks?

Property Operator Help Center (EN) Smart Lock

Step1:Click on your avatar to enter the settings center; Step2:Click [IoT Settings] to enter the configuration page; Step3:Select the Smart Lock module to configure Sending Rules and Freezing Rules; [Mobile Version] Step1:Click on your avatar to enter the s...

Where can I view my current subscription plan information?

Property Operator Help Center (EN) Subscription

PC: View Subscription Details Entry: Select [Avatar] (or [Profile Icon]) at the top of the page — [Subscription]. You can view your current plan, value-added services, usage, and payment information in the Homepage Overview. APP: View Subscription Details En...

How do I upgrade my current subscription plan?

Property Operator Help Center (EN) Subscription

Step 1: Select [Profile Icon] at the top of the page — [Subscriptions]. Step 2: Select the corresponding plan as required. You can independently set the Number of units, Number of sub-accounts, and cloud storage content. Click [Subscribe], and after completi...

How do I manage the payment methods for my subscription?

Property Operator Help Center (EN) Subscription

How to Add My Bank Account Information? Step 1: Select [Profile Icon] at the top of the page — [Subscription] — [Payment Method]. Step 2: Click [Add New Card], you need to fill in the Bank Name, Account Holder, and Account Number. Click [Save Bank Card], and t...

How do I purchase more units if my quota is insufficient?

Property Operator Help Center (EN) Subscription

Step 1: Select**[Profile Icon]** at the top of the page — [Subscriptions]. Step 2: Select the Number of units as required. Click [Subscribe], and after completing the payment, you can upgrade your plan. Stay tuned for more plan options![![]