Tenants & Tenancies
How do I create a property reservation for a prospective tenant?
A reservation is used to hold a specific unit for a prospective tenant before a formal tenancy ag...
What notification will a new tenant receive after a reservation is created?
When you create a reservation for a prospective tenant using an email address that is not already...
How do I view my tenant list and their account activation status?
The tenant list provides an overview of all tenants in your portfolio, allowing you to quickly ch...
How do I convert a reservation into a tenancy (Create Tenancy)?
When a prospective tenant confirms their intention to rent a unit they have reserved and is ready...
How do I skip reservation and directly add a new active tenancy?
For situations where a tenancy agreement is already confirmed with a tenant, you can use the "New...
How to understand the status of a tenant tenancy?
The tenant tenancy list uses a combination of statuses to help you track the entire lifecycle of ...
How do I generate an electronic contract for a tenant during new tenancy creation?
During the final step of either the "Create Tenancy" or Convert Reservation to Tenancy process, y...
How do I process a renewal for an existing tenant?
This guide explains how to extend the lease term for a tenant whose contract is nearing its end, ...
Is it necessary to re-sign the contract after a tenant renewal?
Yes, at the final step of the renewal process, the system will guide you to handle the contract s...
How do I process an early termination for a tenant?
This guide will walk you through the process of handling a tenant's check-out, including sending ...
How do I handle billing settlement (deposit deduction, refund, etc.) during a tenant's check-out?
This guide explains how to manage billing settlements during a tenant's check-out, including dedu...
How do I view the details of a completed End Tenancy?
After you have finalized a tenant's check-out by completing the "End Tenancy" process, the tenanc...