Property Operator Help Center (EN)
Getting Started
How do I register and create my main ForentX account?
On the https://app.forentx.com/#/Login page, click [Create Account] to start the account creation...
How do I log in to my ForentX account for the first time?
On the login page: https://app.forentx.com/#/Login.Enter the email or cell phone you used during ...
What should I do if I forget my password?
On the login page: https://app.forentx.com/#/Login Click [Forgot Password] to proceed. Step 1: En...
How do I set up my personal profile and preferred language?
Click the avatar in the upper right corner to update your personal information, including name, g...
How do I configure my company information in the system?
In the personal center at the top right corner, on the Company Information page under My Profile,...
How do I change my login password?
Personal Center-Change Password Step 1: Enter the current password Step 2: Enter and confirm the ...
What key data does the ForentX dashboard contain?
On the dashboard, we provide you with a variety of data dashboards, including occupancy rate, con...
Account & Settings
Where should I set the default currency for my account?
Please follow these steps to set the currency type displayed by the system: Step 1: Select [Profi...
How do I configure automatic charge generation rules?
Please follow these steps to configure your charge and bill generation rules: Step 1: Select [Pr...
How do I set up overdue reminders for charges?
Please follow these steps to configure your bill overdue reminder rules: Step 1: Select [Profile ...
How do I set the number of days for advance generation of recurring charges/bills?
Please follow these steps to configure the advance reminder rules for recurring bills: Step 1: Se...
How should I add and manage my bank account information?
How to Add My Bank Account Information? Step 1: Select [Profile Icon] at the top of the page — [B...
How do I activate and connect my Stripe payment gateway sub-account?
Overall Process The entire activation process follows a three-step strategy: "Platform Guidance →...
How do I activate and connect my HitPay payment gateway sub-account?
Overall Process The entire activation process follows a four-step strategy: "Platform Guidance → ...
How do I configure date, time, and address formats based on my country/region?
Your country/region setting is a fundamental part of your account configuration. It ensures that ...
How do I enable the Google Maps auto-fill feature for address input?
To enhance speed and accuracy when inputting property addresses, you can enable the Google Maps A...
How do I create custom user roles and configure detailed operational permissions for custom roles
Custom User Roles allow you to create specific sets of permissions for your team members, ensurin...
How do I add a new sub-user (team member)?
To enhance collaboration, you can add multiple users to your company account, each with specific ...
How do I manage my team members (sub-users)?
After adding team members to your account, you can easily manage their access rights, account sta...
How do I create a property portfolio for easier permission assignment?
A Property Portfolio is a flexible grouping of properties that you can create to manage data acce...
Properties & Landlords
How do I manually add a new property?
Step 1: Click [Properties] - [All Properties] to access the property list. Step 2: Click [Add Pro...
How do I add associated landlord tenancy information when adding a property?
When selecting 'Charter' as the property type, you must also complete the contract details with t...
How do I use a template to bulk import multiple properties?
Step 1: Click [Properties] → [All Properties] → [Import] Step 2: Download [Import Template] Step ...
How do I filter and search for properties in the property list?
In [Properties] — [All Units], you can manage your units using multiple filters. Available filter...
How do I add and manage photos for my properties?
In the All Properties list, select the apartment you want to manage, click anywhere in the list t...
How do I set a property's status to "Inactive"?
If a property you manage is no longer available for rent, you can disable it in the [Operation] s...
How do I add and manage rental units under a property?
Click the following sequence: [Properties] → [All Properties] → [Property Information] → [Active ...
How do I centrally manage all my rental units?
You can manage all your Units in the [Properties] — [All Units] interface. Available actions inc...
How to understand the "Occupancy Status" and "Detailed Status" of a rental unit?
Occupancy Status 1.Occupied:The unit is currently occupied. There are tenants living in it at thi...
How do I upload photos for an individual rental unit?
Enter unit detail and click [Upload Image]
How do I find and view my landlord tenancy agreements?
In the [All Properties]——[Properties]——[Property Information] interface, you can view the owner's...
How to understand the status of a landlord tenancy?
Status Explanation 1.Active:The tenancy is currently in effect. 2.Renewed:Rental will be renewed ...
How do I renew an expiring landlord tenancy agreement?
In [Rental] — [Tenant Tenancies] — [List Operations] or [Renter Detail] — click [Renew] You need...
How do I process a Check-out for a landlord?
You can cancel the lease in [Rentals]> [Landlord Tenancies]. step1: First, send the [Check-out N...
How do I handle outstanding bills and deposits during a landlord's Check-out?
After processing the [Check-out] for the property owner, if there are any outstanding bills, go t...
Tenants & Tenancies
How do I create a property reservation for a prospective tenant?
A reservation is used to hold a specific unit for a prospective tenant before a formal tenancy ag...
What notification will a new tenant receive after a reservation is created?
When you create a reservation for a prospective tenant using an email address that is not already...
How do I view my tenant list and their account activation status?
The tenant list provides an overview of all tenants in your portfolio, allowing you to quickly ch...
How do I convert a reservation into a tenancy (Create Tenancy)?
When a prospective tenant confirms their intention to rent a unit they have reserved and is ready...
How do I skip reservation and directly add a new active tenancy?
For situations where a tenancy agreement is already confirmed with a tenant, you can use the "New...
How to understand the status of a tenant tenancy?
The tenant tenancy list uses a combination of statuses to help you track the entire lifecycle of ...
How do I generate an electronic contract for a tenant during new tenancy creation?
During the final step of either the "Create Tenancy" or Convert Reservation to Tenancy process, y...
How do I process a renewal for an existing tenant?
This guide explains how to extend the lease term for a tenant whose contract is nearing its end, ...
Is it necessary to re-sign the contract after a tenant renewal?
Yes, at the final step of the renewal process, the system will guide you to handle the contract s...
How do I process an early termination for a tenant?
This guide will walk you through the process of handling a tenant's check-out, including sending ...
How do I handle billing settlement (deposit deduction, refund, etc.) during a tenant's check-out?
This guide explains how to manage billing settlements during a tenant's check-out, including dedu...
How do I view the details of a completed End Tenancy?
After you have finalized a tenant's check-out by completing the "End Tenancy" process, the tenanc...
Financials Management
How do I manually add a receivable charge for a tenant or landlord?
Step 1: Navigate from the left-hand menu to [Financials] — [Charges]. After selecting the corresp...
Where can I view all my receivable charges?
PC: View Collection Bills You can view all collection bills in the following modules: Entry 1: [F...
How do I update the payment status of a receivable charge?
When you receive an offline payment, you can record it manually in the system: Step 1: Navigate f...
How do I edit an unpaid receivable charge?
Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] TAB...
How do I download the invoice for a receivable charge?
Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] or ...
How do I split a large receivable charge into smaller installment charges?
Step 1: Navigate from the left-hand menu to [Financials] — [Charges], and select the [Tenant] or ...
How do I manually record an incoming payment transaction?
Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], then select the [Col...
How do I download the receipt for an incoming payment?
Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], then select the [Col...
How do I reverse an incorrectly recorded incoming payment?
Step 1: Navigate from the left-hand menu to [Financials] — [Cash Movements], then select the [Col...
How do I add a bill payable to a landlord?
Please follow these steps to create a new collection bill: Step 1: Navigate from the left-hand me...
How do I record a payment for a bill?
Please follow these steps to record a payment against a bill: Step 1: Navigate from the left-hand...
How do I reverse a recorded payment if I made a mistake?
Please follow these steps to Reverse a recorded payment entry: Step 1: Navigate from the left-han...
How do I centrally view and manage all the security deposits I hold?
PC: Deposit Management You can view and manage all tenancy Deposits you hold via the Lease Detail...
Contracts & Documents
How do I create a reusable electronic contract template?
An electronic contract template is a powerful tool that allows you to mark variable fields (such ...
How do I manage my created contract templates?
All the electronic contract templates you have created are stored and managed in one central loca...
How do I create and sign an electronic contract for an existing tenancy?
You can initiate the creation and signing of an electronic contract for any active tenancy at any...
How Do Signatories Complete the Electronic Signing Process?
Once you initiate a signing process, all signatories will receive an email invitation to sign the...
How do I track the signing progress of an electronic contract?
You can easily monitor the real-time status of all your electronic contracts directly within the ...
Where can I download the signed contract and signature certificate after completion?
Once all parties have successfully signed an electronic contract, you can download the final, leg...
Smart Meter
How do I configure the global settings for smart meters?
Step1：Enter the Personal Center and click [IoT Settings]; Step2：Select the [Smart Meter] module ...
How do I bind a new smart meter to my property or unit?
Step1：Click on [IoT Devices]>[Smart Meter], then click on [+Add Meter]; Step2：Select the electri...
Can a unit or property be bound to multiple smart meters?
A property or unit can only be bound to one electricity meter, and at the same time, one electric...
How do I view the details and history of a bound smart meter?
View the meter list page in [IoT Devices]>[Smart Meter], click on the corresponding meter to ente...
How do I recharge a tenant's smart meter?
On the meter list page, click [Recharge] and enter/select the recharge amount to recharge; [Mobi...
How do I remotely control the power supply (on/off) of the smart meter?
Step1:Enter the smart meter list page and select the meter to be powered on/off; Step2：In the up...
How do I remotely clear the balance of a smart meter?
Go to the meter details page and click [Reset Balance] to reset the meter to zero; [Mobile Versi...
How do I set a custom electricity rate or maximum power for an individual smart meter?
Step1：Enter the meter list page, click on [Citon], select [Edit Electricity] and [Edit Power Limi...
How do I view the detailed electricity usage records of a smart meter?
Go to the meter details page and click on [Energy Consumption] to view the electricity usage reco...
How should I unbind a smart meter if I no longer use it?
Go to the meter details page and click [Delta] to delete the meter；
Smart Lock
How to bind a new smart lock to my property or unit?
Step1：Turn on Bluetooth and near the smart lock,click [IoT]>[Add Locks]; Step2:Select the smart ...
How to configure global settings for automatic password distribution and overdue freezing rules for smart locks?
Step1：Click on your avatar to enter the settings center; Step2:Click [IoT Settings] to enter the...
How to configure automatic password distribution and overdue freezing rules for individual properties/units?
Step1：Enter lease information when creating a new lease; Step2:Configure IoT settings for the co...
How to send keys/passcodes for smart locks?
Step1：Select the smart lock from the smart lock list page; Step2：Enter the smart lock details pa...
How to manage smart lock keys/passcodes?
Click [Ekeys/Passcode Management] to view. Click "Ekeys" and "Passcode" to switch types, and sele...
How to view smart lock usage records?
On the smart lock list page, switch to [Unlock Logs] and [Operation Logs] to view unlocking and o...
How to unbind a smart lock when it is no longer in use?
Step 1: Select the smart lock to unbind from the smart lock list page and enter the smart lock de...
Reports & Data Analytics
How do I use the "Rent Roll" report to view comprehensive information for all tenancies?
The Rent Roll report provides a comprehensive overview of your property situation, detailing key ...
How do I use the "Rent Payment" report to analyze my collection status?
The Rent Payment Report provides property managers with a comprehensive view of all rent collecti...
How do I bulk-generate statements of account for tenants?
The "Lease Statements" report allows you to efficiently generate and download detailed statements...
Subscription
Where can I view my current subscription plan information?
PC: View Subscription Details Entry: Select [Avatar] (or [Profile Icon]) at the top of the page —...
How do I upgrade my current subscription plan?
Step 1: Select [Profile Icon] at the top of the page — [Subscriptions]. Step 2: Select the corr...
How do I manage the payment methods for my subscription?
How to Add My Bank Account Information? Step 1: Select [Profile Icon] at the top of the page — [S...
How do I purchase more units if my quota is insufficient?
Step 1: Select**[Profile Icon]** at the top of the page — [Subscriptions]. Step 2: Select the Nu...